Program Specialist for eCom/eStores

Program Specialist for eCom/estores

Staples is business to business. You're what binds us together.

Staples Promotional Products is the world's most trusted source for branded merchandise. As an unprecedented 11-time winner of the Distributor of the Year Award and the highest-ranking Canadian distributor on the North American Top 40 list, we are committed to providing outstanding service and exceptional value. That's why companies large and small, all over the world, turn to us for the resources they need to increase brand reach and visibility.

Here's a peek into what we do!

What you'll be doing:

As a Program Specialist for eCom/eStores, you will be responsible for project managing and executing initiatives related to customer online ecommerce stores. You will also handle inquiries, scope changes, questions, or concerns throughout the cycle of the clients' projects. You will become a subject matter expert as it relates to our ecommerce platform and its technical capabilities. You will be responsible for managing the timely production of assigned marketing programs including flyers, catalogues, special projects, or websites. You will facilitate meetings across functional areas, and deliver projects on time and on budget.

• Create workback schedules and coordinate multiple teams in the execution of client projects, ensuring adherence to timelines and flagging any risks.
• Update, test and maintain websites for assigned accounts.
• Report status of accounts/projects weekly.
• Identifies all project dependencies and risks, ensuring that they are effectively managed; develop risk mitigation plans as appropriate and execute when needed.
• Coordinate vendor services, 3 rd parties and work with internal IT teams.
• Set-up ecommerce functions and execute program updates on ecommerce platforms.
• Coordinate the execution of marketing and communication programs.
• Set-up and coordinate client meetings, documenting and sharing notes and action items.
• Answer questions on website functions and technicalities.
• Support in-person events and retail operations on an as-needed basis

What you bring to the table:

• You are an excellent communicator.
• You are detail-oriented, have strong organizational skills and can prioritize, multi-task and work under tight deadlines.
• You are results-driven, always striving to meet/exceed goals.
• You are collaborative in nature, able to participate positively in a team atmosphere.

What's needed- Qualifications

• 3-5 years' experience in Project Coordination, Project Management or relevant Systems.
• Intermediate computer skills (Excel/Word /Windows/Office)
• Experience in Print and Web Production an asset
• Required: Bilingual (English/French)

We Offer:

• Competitive salary.
• Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Centre.
• Flexible PTO and Holiday Schedule (10 observed paid holidays), Online and Retail Discounts, Company Match RRSP, Benefits and Physical and Mental Health Wellness programs.
• Growth & development opportunities.

At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.